Every policy we work by,current and inspection-ready.
The complete documented policy set for ExcelCare Agency — written for care delivered at home to older adults, people living with dementia, adults with a learning disability or autism, physical disability, sensory loss and mental health needs.
- Controlled policies
- 17
- Policy domains
- 6
- CQC key questions
- 5
- Month review cycle
- 12
Controlled policies
Policy domains
CQC key questions
Month review cycle
Last CQC alignment
November 2026
Reviewed against the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the Single Assessment Framework.
How we are assessed
Mapped to the CQC Single Assessment Framework
Every policy in this library is written against the quality statements and evidence categories inspectors now use, replacing the older Key Lines of Enquiry. Each one names the regulations it satisfies, so evidence can be located in seconds.
Safe
Safeguarding, medicines, infection control, environments and staffing levels.
Effective
Assessment, evidence-based care, consent, and staff competence.
Caring
Dignity, kindness, compassion and respect for each person's preferences.
Responsive
Person-centred care, complaints, and meeting the needs of each community.
Well-led
Governance, culture, recruitment, and continuous learning from incidents.
The library
Controlled policy set
Safeguarding & Rights
5 policiesAdult Safeguarding Policy
How every member of the team recognises, reports and responds to abuse, neglect and exploitation of the people we support.
Equality, Diversity & Inclusion Policy
Fair treatment for the people we support and the people who work here, with reasonable adjustments and culturally competent care.
Whistleblowing Policy
How staff can raise concerns about unsafe practice, and the protection they receive when they do.
Mental Capacity & Consent Policy
Applying the five principles of the Mental Capacity Act to everyday care decisions, consent, best interests and restrictive practice.
Modern Slavery Policy
Preventing exploitation in our workforce and supply chain, and recognising the signs in the people we support.
Medicines & Clinical
2 policiesMedication Management Policy
Safe handling, administration, recording and audit of medicines in people's homes, including controlled drugs and errors.
Infection Prevention & Control Policy
Standard precautions, hand hygiene, PPE, waste and outbreak management for care delivered in people's homes.
Safety & Continuity
3 policiesHealth & Safety Policy
Our duties to keep staff, people we support and visitors safe, from lone working and manual handling to accidents and RIDDOR.
Business Continuity Plan
How we keep essential care running through staff shortage, severe weather, IT failure, utility loss or a major incident.
Risk Assessment Policy
How we identify, record, rate and review risk — enabling people to live the life they choose while keeping them safe.
People & Workforce
2 policiesRecruitment & Selection Policy
Safe, fair and fully documented recruitment — right to work, enhanced DBS, references, interview and shadowing before a first shift.
Staff Training & Development Policy
Mandatory training, induction, supervision, appraisal and career development that keep our team competent and confident.
Governance & Quality
3 policiesComplaints Policy
How anyone can raise a concern about our care, how quickly we respond, and how complaints become improvement.
Data Protection & Confidentiality Policy
Lawful, confidential handling of care records and personal data, from consent and retention to breaches and subject access.
Quality Assurance Policy
How we monitor, measure and improve the quality of care — audits, key performance indicators, feedback and inspection readiness.
Environment & Sustainability
2 policiesEnvironmental Sustainability Policy
Reducing the environmental impact of care delivery — energy, travel, waste, procurement and single-use plastics.
Carbon Reduction Plan
Our baseline emissions, net zero commitment to 2040, and the projects that will get us there.
Our commitment
Written for the reality of care at home
Care at home is delivered alone, in someone else's space, often under time pressure. These documents are deliberately practical: they say who does what, by when, and what to record — so a carer standing in a hallway at seven in the morning knows exactly what to do next.
- One standard of safety for every client group we support
- Written ownership: every policy names an accountable lead
- Reviewed annually, and immediately when regulation changes
- Available to staff in the home, on any device, at any hour